Refund policy

We are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process. This policy outlines the terms and conditions for returning items and receiving refunds.

RETURN ELIGIBILITY WINDOW

Return Deadline

  • Returns must be initiated within 5 days from the delivery date of your parcel.
  • The return period begins on the date your package is marked as delivered by the courier.
  • Returns initiated after 5 days from delivery will not be accepted.

How to Initiate a Return

  1. Contact us via WhatsApp: +92 3081528192  (Available 9 AM - 9 PM daily)
  2. Provide your order number and reason for return
  3. We will confirm return eligibility and provide you with return instructions
  4. Return shipping label and instructions will be sent to you via WhatsApp within 2 hours

ITEM CONDITION REQUIREMENTS

To be eligible for a return, items must meet ALL of the following conditions:

Must-Have Conditions

✓ Unopened and Unpackaged — The item must not have been unpacked from its original protective packaging
✓ Original Packaging Intact — The outer packaging and all protective materials must be undamaged and not torn
✓ No Damage — No stains, marks, odors, or physical damage to the item or packaging
✓ Original Tags Attached — All original labels and tags must remain intact and attached
✓ Complete Set — All pieces of the 3-piece suit (kameez, dupatta, trousers) must be included
✓ No Alterations — The item must not have been stitched, tailored, or altered in any way

Items Not Eligible for Return

✗ Opened or unpacked items
✗ Items with torn, damaged, or missing original packaging
✗ Items that have been stitched, cut, or altered
✗ Items with visible wear, stains, or damage
✗ Items returned without original packaging materials
✗ Clearance or sale items (unless defective)

4. RETURN PROCESS

Step 1: Contact Us (Day of Decision)

Send a WhatsApp message to +92 3081528192 with:

  • Your order number
  • Reason for return
  • Photos of the unopened package (if possible)

Response Time: Within 2 hours during business hours (9 AM - 9 PM)

Step 2: Return Authorization

Once approved, we will provide:

  • Return authorization number
  • Return shipping address
  • Return label (if applicable)
  • Return instructions via WhatsApp

Step 3: Pack and Ship (Within 24 Hours)

  • Securely re-package the item in its original packaging
  • Attach the return label provided
  • Ship the item via your preferred courier to the return address
  • Keep your courier tracking number

Important: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Step 4: Inspection (Upon Receipt)

Once we receive your return package:

  • We will verify the condition of the item
  • We will check that all original packaging and protective materials are intact
  • We will confirm that the item has not been unpacked
  • We will document photos for our records

Processing Time: 3-5 business days after receiving your return package

Step 5: Refund Processing

Once your return is approved:

  • We will process your refund via your preferred online method
  • Refund options: JazzCash, Bank Transfer, EasyPaisa.
  • Refund will be initiated within 2 business days

REFUND AMOUNT AND DEDUCTIONS

Full Refund Eligible For

If your item meets all condition requirements:

  • Refund Amount: Full purchase price of the item
  • Deductions: Return shipping charges + original delivery charges will be deducted

Partial Refund

If the item shows signs of unpacking or packaging damage:

  • We will contact you via WhatsApp with photos
  • We may offer a partial refund (50-75% of item price) at our discretion
  • Shipping costs will still be deducted from the refund

No Refund

Returns will be rejected (no refund issued) if:

  • Item has been unpacked or opened
  • Original packaging is torn or damaged
  • Item shows signs of wear or usage
  • Item has been stitched or altered
  • Return is initiated after 5 days from delivery

SPECIAL CIRCUMSTANCES

Defective or Damaged Items

If your item arrives damaged or defective:

  • Full refund will be issued (no shipping deductions)
  • Contact us immediately with photos of the damage
  • We may arrange direct pickup at no cost to you

Wrong Item Received

If you received the wrong item:

  • Full refund will be issued (no shipping deductions)
  • We will provide a prepaid return label
  • Contact us within 24 hours of delivery


CONTACT US

For Return Requests:

  • WhatsApp: +92 3081528192 (Fastest response)
  • Hours: 9 AM - 9 PM, daily

For Refund Inquiries:

POLICY UPDATES

THE MIRAGE reserves the right to update this Returns and Refunds Policy at any time. Changes will be posted on our website with an updated "Effective Date." Continued use of our service after policy changes constitutes acceptance of the new policy.

Last Updated: June 1, 2026

12. CUSTOMER SATISFACTION GUARANTEE

At THE MIRAGE, your satisfaction is our priority. If you have any questions about this policy or need assistance with a return, please don't hesitate to contact us. We are here to help.

We promise: ✓ Honest assessment of returned items
✓ Fast processing of approved refunds
✓ Clear communication every step of the way
✓ Respectful treatment of your concerns

Thank you for being a valued THE MIRAGE customer.

THE MIRAGE TEAM
Where Illusion Becomes Reality ✨